melodi99 Casino & Sportsbook Data Care

This page describes what we collect when you use melodi99 and how we keep that data protected. We take your privacy seriously and are transparent about how we handle your personal information, payment details, and account activity.

When you register on melodi99, deposit funds via DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, or bank transfer through mobile banking, local payment, online payment, and e-wallet, or interact with our live-dealer tables and slot games, we collect certain information. We use this data to verify your identity, process your transactions, prevent fraud, and comply with local regulations.

Our privacy practices reflect our commitment to keeping your account secure and your data confidential. This policy explains what we collect, how we use it, who we share it with, and what rights you have over your information.

What data we collect on melodi99

We collect information in several categories. Account information includes your name, date of birth, email address, phone number, and residential address. Payment information includes the payment method you choose—whether DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, or a bank account—and transaction history. We do not store full card numbers or bank account details; instead, we tokenise this information so that only our payment processors see the actual credentials.

Identity verification data includes government-issued ID numbers, passport information, and proof-of-address documents. We collect this information before your first withdrawal to comply with anti-money-laundering regulations. We also collect device information—your IP address, browser type, and operating system—to detect fraud and ensure account security.

Game and activity data includes your betting history, game outcomes, and account balance. We maintain detailed records of all transactions so that we can resolve disputes, investigate fraud, and provide you with accurate account statements.

Account data

Name, email, phone, address, date of birth. We use this to create and manage your melodi99 account.

Payment data

Payment method, transaction history, and tokenised payment credentials. We use this to process deposits and withdrawals securely.

Identity data

Government ID, passport, proof of address. We use this to verify your identity before withdrawal and to comply with regulations.

Device data

IP address, browser type, operating system. We use this to detect fraud and protect your account from unauthorised access.

How we use your data on melodi99

We use your data for several purposes. First, we use it to provide our services—to create your account, process your deposits and withdrawals, and settle your bets. Second, we use it to verify your identity and comply with anti-money-laundering and know-your-customer regulations. Third, we use it to detect and prevent fraud, money laundering, and other illegal activity.

We also use your data to communicate with you about your account, to respond to your support requests, and to notify you of changes to our policies or services. We may use aggregated, anonymised data to improve our platform, understand user behaviour, and develop new features. We do not use your data for marketing purposes unless you explicitly consent.

Third-party processors and data sharing on melodi99

We share your data with third-party processors who help us operate melodi99. Payment processors handle your deposit and withdrawal transactions. Identity verification providers help us verify your government ID and proof of address. Fraud-detection services help us identify suspicious activity and protect your account.

We require all third-party processors to maintain strict confidentiality and to use your data only for the purposes we specify. We do not sell your data to marketers or advertisers. We may disclose your data if required by law—for example, if a court orders us to provide information to law enforcement.

Data retention and your rights on melodi99

We retain your account data for as long as your melodi99 account is active. After you close your account, we retain your data for a period required by law—typically several years—to comply with anti-money-laundering regulations and to resolve any disputes. We then delete or anonymise your data.

You have the right to access your data, to request corrections if information is inaccurate, and to request deletion of your data subject to legal requirements. You can exercise these rights by contacting our support team. We will respond to your request within a reasonable timeframe.

Cookies and tracking on melodi99

We use cookies to remember your login information, to track your activity on melodi99, and to personalise your experience. Cookies are small files stored on your device that help us recognise you when you return to our platform. You can disable cookies in your browser settings, but doing so may limit your ability to use melodi99.

We also use analytics tools to understand how users interact with melodi99. These tools collect anonymised data about page views, click patterns, and session duration. We use this information to improve our platform and user experience.

Security measures we take on melodi99

We encrypt your data in transit using industry-standard SSL/TLS protocols. We store your data on secure servers with restricted access. We conduct regular security audits and penetration testing to identify and fix vulnerabilities. We require our staff to maintain strict confidentiality and to follow data-protection protocols.

We implement two-factor authentication to protect your account from unauthorised access. We monitor for suspicious activity and freeze accounts if we detect potential fraud. However, no security system is perfect, and we cannot guarantee absolute protection against all threats.

Changes to our melodi99 privacy policy

We may update this privacy policy at any time. We will notify you of material changes by posting the updated policy on melodi99 and updating the effective date. Your continued use of melodi99 after such changes constitutes your acceptance of the updated policy.

If you have questions about our privacy practices or wish to exercise your rights over your data, contact our support team through the Help Center. We are committed to protecting your privacy and responding to your concerns promptly. Whether you are in Jakarta, Surabaya, Bandung, Medan, Semarang, or Yogyakarta, your data receives the same level of protection on melodi99.